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FAQ's

 

How do I start a return/exchange?

https://www.songear.com/a/returns

What is your return policy?

https://www.songear.com/pages/returns-exchanges

Where can I have my items shipped?

SonGear ships internationally to 50+ countries. If you are not sure if your country is eligible for shipping email us and we will be happy to look for you.

How do I figure out my ring size?

We recommend having your finger sized at your local jewelry store or a store that sells jewelry.

What is the time frame for orders to be processed?

Orders take about 1 business day to process. Some items are made to order and take a few more business days before they ship. Made to order items will be indicated under the item’s title on the product page and will include an estimated amount of days for production.

How long is shipping?

Ground shipping takes approximately 4 to 9 business days and expedited shipping generally takes two to three business days – depending on location.

Do you have catalogs?

We do not have physical catalogs, as our inventory and products literally change daily. Our products can only be found online.

How can I size clothing?

Each item fits differently, as a different blank is used for different products. If there is no size chart on the product page, you can email us at servant@songear.com for more information.

Where do we ship from?

We ship from multiple warehouses throughout the U.S.

Will my order come in all together?

Because we ship from multiple warehouses, you may receive a few separate packages when ordering more than one item. Your tracking email will indicate the number of shipments and what is in each package.

Who do we ship through?

Orders are generally shipped through the USPS or UPS, but sometimes we may use FedEx.

Who can I contact about customer service issues?

You can contact us at servant@songear.com or you can call us at 1-844-437-2833. We deal with many vendors and SonGear handles customer service questions and issues for each.

Where can I find out more about the ministries you support?

The SonGear Effect program allows customers to not only designate a cause or organization to whom we will contribute on their behalf, but also they can register their own church or nonprofit to receive 2.5% from all sales made via their own unique URL. For more information, check out: www.songear.com/effect.

I have a great Christian product that I would like to sell on your site. How do I get started?

SonGear sells products via vendor partnerships. As a partner, you would be responsible for “drop shipping” products directly to those who place an order. We will handle customer service and promotion. All you have to do is upload your products to our site, wait for your orders, mail out your items and bill us! Here is a link where you can find more information about our Marketplace Partnership Program as well as begin the sign-up process: http://www.songear.com/marketplace/