Returns & Exchanges
Oh no! We're sorry things didn't work out, so let's make them right for you. Read quickly through our return policy and get things started with your online return.
You've got 3 easy options:
Store Credit + $5 BonusChoose your refund in the form of SonGear store credit then we will add $5 bonus store credit to your refund amount. We will also send you a free return shipping label.
Refund:Have us refund your payment method for the item(s), minus a $.99 processing fee when you use our shipping label. Shipping fees are not refunded.
US Returns & Exchange Policy
Window for Returns:
In order to be eligible for a return, your purchase must be received by us within 30 days of the shipment date that is printed on your packing slip. If your purchase is returned between 31-60 days of the shipment date found on your packing slip, you will receive store credit for the items you are returning in new/sellable condition. In order for you to receive an exchange we must receive your purchase within 60 days of the shipment date found on your packing slip.
Return Packaging Requirements:
Please protect the return products with appropriate packaging, like bubble wrap for jewelry or plastic for apparel.
Apparel: Items must be returned unworn/unwashed, in new condition in order to qualify for a refund, exchange or store credit.
Non-Apparel Items: They must be returned with original packaging intact and in new/sellable condition, otherwise they are non-returnable for refunds, exchanges or credits.
If you are returning an order that you received as a gift, you will receive store credit for the amount of the returned item(s).
Contact us immediately so we can right the wrong and help you through the return process. Email us at firstname.lastname@example.org or call us at (844)437-2833.
Shipping Charges on Returns:
Shipping charges will not be refunded on your return unless it is due to an error on the part of SonGear. You will not be refunded for shipping charges if:
- The return was sent back without pre-approval or did not follow our above policy guidelines
- The return was due to an error by the customer (ie cancelled orders, incorrect addresses)
If you placed an order and haven't received it yet, you can write 'return to sender' on the package and return it unopened. If your shipping charges aren't refunded, you can call SonGear Customer Service at (844)437-2833 with any questions.